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Comments and Complaints MACC aims to provide a high standard of service to all the partner agencies, groups and individuals with whom we work. If you have a comment or a complaint about MACC's work, if you have a suggestion to help improve our work or simply want to say ‘well done’, we would like to hear from you. All comments, either positive or negative, are helpful for our future planning. You can send them to us by post, phone, fax or email. Mike Wild If you are not satisfied with any aspect of the support you have received from us we would like to hear about it. Please feel able to discuss any concerns as soon as possible with the person you have been dealing with at MACC. They will deal with your enquiry promptly, and do their best to put things right. All members of staff are aware that at times things can (and do) go wrong and staff are encouraged to deal with such matters.
Formal complaint If this response is unsatisfactory, or if the complaint is about the Director, or if you simply feel that the matter is so serious that it should be dealt with at the highest level, the matter can be referred to the Chair of the Executive Committee of MACC.
Any request for a complaint to be investigated by the Chair should be made as soon as possible, when the events are fresh in the mind, and in any case, no later than six months from the date you became aware of, or ought reasonably to have become aware of, the subject of the complaint. This should give adequate time for you to have considered your complaint, and for all relevant facts to remain fresh. Beyond this time we cannot guarantee that people and papers involved will still be available.
Following investigation, you will receive a written response offering proposals for actions to resolve the complaint. |
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© Copyright 2008 Manchester Alliance for Community Care
Swan Buildings, 20 Swan Street, Ancoats, Manchester M4 5JW
